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Terms of Service

Please read these terms carefully before using our website or services.

Last updated: October 6, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") cover the website dewatatech.com (the "Website") and the services of Dewata Tech, operated by PT Dewata Artificial Intelligence (NIB 1708260005107) ("we," "us," or "our"). Browsing the Website does not bind you to our service terms: they bind from the moment you sign a contract or pay a deposit. Until then the Website is information, and section 4 on use of the Website applies to every visitor.

Whoever signs a contract with us represents that they have legal capacity under Indonesian law, or are authorised to act for the business entity they represent.

2. Definitions

For the purposes of these Terms:

  • "Services" refers to all digital services offered by Dewata Tech, including but not limited to software development, web design and development, AI integration, SEO services, and digital advertising management.
  • "Client" refers to any individual or entity that engages Dewata Tech for Services.
  • "Website" refers to dewatatech.com and all associated subdomains.
  • "Content" refers to all text, images, code, designs, and other materials displayed on the Website.
  • "Deliverables" refers to all work products created by Dewata Tech for a Client as part of a project engagement.

3. Services

Dewata Tech provides digital services including software development, web development solutions, and AI integration. The specific scope, timeline, and deliverables for each project engagement are defined in a separate project proposal or Statement of Work (SOW) agreed upon by both parties.

We may change or discontinue the services we offer. Changes apply to new contracts. A running contract keeps the terms it was signed under, and for monthly services any change is notified at least 30 days in advance, with the Client free to stop without penalty.

4. Use of Website

You may use our Website for lawful purposes only. You agree not to:

  • Use the Website in any way that violates applicable Indonesian or international laws or regulations.
  • Attempt to gain unauthorized access to any part of the Website, its servers, or any connected systems.
  • Introduce malware, viruses, or any other harmful code to the Website.
  • Scrape, copy, or reproduce Website content without our prior written consent.
  • Use automated systems (bots, crawlers) to access the Website in a manner that exceeds reasonable use.

5. Intellectual Property

All content on the Website, including text, graphics, logos, icons, images, and software, is the property of Dewata Tech or its licensors and is protected by Indonesian and international intellectual property laws.

  • Website Content: All original content on our Website remains the intellectual property of Dewata Tech.
  • Project Deliverables: Upon full payment of all agreed fees, intellectual property rights for custom project Deliverables transfer to the Client, unless otherwise specified in the project agreement.
  • Open Source Components: Any open-source software included in Deliverables is subject to its respective open-source license terms.
  • Portfolio Use: Dewata Tech may show completed project work in its portfolio and marketing materials. The Client may refuse simply by telling us in writing, with no non-disclosure agreement (NDA) needed.
  • Footer Credit: websites built by Dewata Tech carry one small line, "Website by Dewata Tech", in the footer, linking to our site with a nofollow attribute. The Client may decline it or ask for it to be removed at any time, at no cost and with no effect on the price.

6. Project Engagement and Payment

For project-based Services:

  • All project quotations are valid for 30 days from the date of issuance unless otherwise stated.
  • Payment terms follow the service and are written on its pricing page and in the proposal: website packages 50% at contract and 50% once the Client approves the final version on staging, before the site moves to the main domain; booking engines in three instalments; and custom software per milestone.
  • Invoices are issued in Rupiah and paid by bank transfer to PT Dewata Artificial Intelligence's account. Credit cards may be used with no surcharge. Prices shown are final: no VAT, admin fee, extra charge for paying by card, or stamp duty is added to the invoice. If we ever have to collect VAT, it comes out of the price written when the contract is signed, never on top of it. Clients that are legal entities may withhold PPh 23 income tax out of that price and send us the slip, so the client's total outlay stays the same. International clients agree the currency and payment method on the invoice. We never ask for payment to an account in any other name, and a change of account number only takes effect through a signed contract addendum, never by chat or email.
  • If a payment is late, we send a reminder and allow a 14-day grace period. After that, the work or service for that invoice is paused, not deleted. The domain, code already paid for, and the Client's content remain the Client's and are handed over so they can be moved. Data is kept for 60 days from the pause. No late interest is charged.
  • Additional work beyond the agreed scope ("change orders") will be quoted and must be approved by the Client before commencement.

7. Client Responsibilities

When engaging our Services, you are responsible for:

  • Providing all necessary content, assets, and materials in a timely manner as specified in the project timeline.
  • Providing timely feedback and approvals at agreed project milestones.
  • Ensuring the accuracy and legality of all content you provide to us.
  • Maintaining the confidentiality of any account credentials or access we provide to you.
  • Obtaining necessary licenses or permissions for any third-party content you request us to incorporate.
  • For accommodation businesses: holding an NIB or having applied for one. An accommodation website goes live with your NIB in its footer; until the NIB is issued, the live date moves without counting as lateness on our side. We do not handle licensing.

8. Warranties and Disclaimers

The Website is provided on an "as is" and "as available" basis without any warranties of any kind, express or implied. While we strive to keep the Website content accurate and up-to-date, we make no guarantees regarding completeness, reliability, or availability.

For project Deliverables, we warrant that the work will be performed in a professional manner consistent with industry standards and will materially conform to the specifications agreed upon in the SOW.

9. Limitation of Liability

To the maximum extent permitted by Indonesian law:

  • Dewata Tech's total liability for any claim arising from Services shall not exceed the contract value of the project giving rise to the claim. This cap does not remove any guarantee written on that service's guarantee page.
  • We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or business opportunities. This exclusion does not apply to loss or leakage of data we process for the Client: our obligations under Law No. 27 of 2022 on Personal Data Protection still apply.
  • We are not liable for any damages resulting from the Client's failure to maintain security of their systems, credentials, or deployed applications.

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of a project engagement. Confidential information includes but is not limited to business plans, technical specifications, financial information, and trade secrets.

Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Termination

Either party may terminate a project engagement under the following conditions:

  • By mutual written agreement of both parties.
  • By either party with 14 days' written notice if the other party materially breaches these Terms and fails to cure such breach within 14 days of receiving notice.
  • By Dewata Tech with written notice if payment has not been received 30 days after the due date, following a reminder and the 14-day grace period.

Upon termination, the Client pays for Services rendered up to the termination date, net of any money returned under that service's refund rules. If termination follows our breach of these Terms or the contract, payment for work not yet delivered is returned to the Client. For website packages, if we cannot finish or run more than 3 weeks past the contract date on our side, the Client may stop and receive the full deposit back. Deliverables paid in full are delivered to the Client, and the Client's domain and content are always handed over.

12. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under these Terms where such failure or delay results from events beyond reasonable control, including but not limited to natural disasters, pandemic, government actions or restrictions, power outages, internet service disruptions, or civil unrest.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia, including but not limited to Law No. 11 of 2008 on Electronic Information and Transactions (UU ITE) as amended.

  • Complaints: Complaints about our services can be sent by WhatsApp or email, as listed on the contact page. We reply within 2 working days at the latest, then resolve the complaint or send a written resolution plan within 14 working days of receiving it.
  • Mediation: If a complaint has not resolved the matter, both parties attempt to settle the dispute through good-faith mediation.
  • Jurisdiction: If mediation fails, disputes are submitted to Pengadilan Negeri Denpasar (Denpasar District Court), Bali, Indonesia. A Client who is an individual consumer keeps the right to take a dispute to the Consumer Dispute Settlement Body (BPSK) or to the court where they reside, with or without mediation first, under Law No. 8 of 1999 on Consumer Protection.
  • Language: Legal proceedings shall be conducted in Bahasa Indonesia, with English translations provided as needed.

14. Indemnification

The Client indemnifies and holds Dewata Tech harmless against third-party claims, including reasonable legal fees, arising from material the Client supplies for use in the Deliverables, such as photos, text, logos, and trademarks. This does not cover claims arising from our own negligence or breach.

15. Modifications to Terms

We may update these Terms. Material changes are published on this page with a new "Last updated" date, and active Clients are notified at least 30 days before they take effect. Changes apply to new contracts; a running contract keeps the Terms in force when it was signed, unless both parties agree a change in writing.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

17. Entire Agreement

Your engagement with us is governed by the following documents, in this order of precedence where they differ: (1) the contract or proposal signed by both parties; (2) the service page, the guarantee page, the Working Terms page (/ketentuan-kerja), and the Revision Policy page (/kebijakan-revisi) on the Website as at the contract date; (3) these Terms. Promises written on the service and guarantee pages bind us as written.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Company: PT Dewata Artificial Intelligence (Dewata Tech), NIB 1708260005107
  • Email: weida.dewatatech@gmail.com
  • Phone: +62 851-7975-5016
  • Address: Jl. Sakura Gg. I No.3, Dangin Puri Kangin, Denpasar Utara, Bali 80233