A website breaks in month nine, not on day one.
Restorable backups, library updates, bug fixes, and a monthly small-change allowance.
- 01 · 02:00DoneDaily database and file backup
- 07 · 03:14DoneDependency audit and security patches applied
- 12 · 09:41Followed upUptime alert from the annual fee passed to the team
- 18 · 10:05DoneA booking-form bug was fixed
- 23 · 14:22ActionedContent edit requested by client
- 30 · 08:00SentMonthly report sent
Maintenance is invisible until something fails. This illustrates the kind of work involved; your real report arrives every month over WhatsApp or email.
A villa site with problems in peak season can lose prospective guests before it gets fixed, because they move on to a more responsive listing.
The common failure is not a dramatic hack. It is an update that broke a page, a backup that turns out not to restore, or a small bug left unfixed because nobody was assigned to it.
Three ways a website dies with nobody touching it
Almost none of them stop because of badly written code. What stops them is time.
Small changes pile up with nobody to do them
A new rate, a new photo, a seasonal promo: each one small, but with nobody assigned to do them your site stops reflecting the business you actually run.
Unpatched dependencies become holes
The libraries your site depends on receive security patches every month. Ones that are never updated keep working, right up until they do not.
No backup means no way back
A small mistake while editing content can wipe a page. With a backup, the page can be restored. Without one, it is a rebuild.
What actually happens each month
Maintenance is often sold as a word with nothing inside it. Here is the inside, so you can hold any other quote next to it.
Scheduled backups you can restore
A backup that cannot be brought back is not a backup, it is a hope. We keep regular copies for one purpose: to restore them when you need it.
Monthly library updates and security patches
Dependency audits and patching every month, run in a test environment first so an update never breaks the page that is live.
Uptime alerts, followed up within your tier's working hours
Uptime monitoring runs on the website's annual fee. The Care Plan adds someone who acts on it: the alert comes to us first, and we start the fix. You should not be the person who discovers your own site is down.
Hosting sits in the annual fee, not the Care Plan
Hosting, domain, SSL, uptime monitoring, and platform security updates are paid through a fixed annual fee reviewed every 12 months. The Care Plan carries no hosting, so stopping it does not take the site down.
The infrastructure running your site. The part its owner sees least.
What the Care Plan covers, tier by tier
The lowest tier keeps a site secure and restorable. Higher tiers add more change requests and faster response times.
- Regular automated backups you can restore
- Library and plugin updates, plus a vulnerability check every month
- Follow-up on uptime and SSL alerts from the annual fee
- A response time in working hours, written per tier
- A monthly allowance of small change requests, run in one batch
- Bug fixes after the website's 30-day guarantee, at no extra charge
- A monthly report on Care Standard: what was done and what was found
- Hosting and domain on a fixed annual fee, billed separately
Four steps from where your site is now
- Before you start
A health check
We check versions, dependencies, existing backups and visible security gaps. You get the findings, including the bad ones.
- If it's needed
Remedial work if it is needed
If something must be fixed before routine upkeep makes sense, we quote it first. Nothing is done quietly and billed afterwards.
- Month one
Routine maintenance begins
Backups, monitoring and the update schedule switch on. The first month is a trial month with a money-back guarantee.
- From month two
Reporting and tier adjustment
After a few months it becomes clear whether your tier is too large or too small. You can ask to move tiers at any time, and the change takes effect from the following month.
No long contract, because none is needed
Good maintenance does not need a contract to keep a client. If the work is visible, people stay on their own.
- Stop within the first 30 days for a full refund: the month paid on monthly billing, the whole yearly payment on yearly billing.
- Monthly: stop any time, service runs to the end of the month already paid, with no penalty. Yearly: the unused months become credit for 12 months on any of our services. If the service stops because of us, the unused months are refunded.
- Hosting and domain run on a fixed annual fee billed separately, so stopping the Care Plan does not take the site down.
- A tier change takes effect from the following month. The monthly price can change with 30 days' notice, and you may stop before it applies.
Two tiers, priced so you can work it out upfront
Two tiers, sized to the site: Care Lite for a landing page, Care Standard for the Business Website.
Per month for Care Lite, sized for a landing page. The Business Website runs on Care Standard at IDR 850K a month. Pay twelve months upfront and save 25%. Hosting and domain sit in the website's annual fee, billed separately.
The five questions asked most
Send your website address and we will check its condition
The initial check is free. You will find out whether your backups genuinely run, whether the dependencies are stale, and which tier you actually need.