Five guarantees written into your contract
How many guests actually stay depends on your rates, your photos, and your service. But what it costs to put one serious enquiry in front of you is our number, and that number we guarantee.
Cost per enquiry reaches the number we agreed
Before the first rupiah of ad spend goes out, we agree together on a fair cost per qualified enquiry, calculated from your own rates and data, and that figure goes into the contract. Applies while ad spend stays at or above IDR 5,000,000 per month and we built the landing page it points to.
If we miss: If we have not reached that number within 60 days, we keep managing with no fee until we do, for up to 60 additional days. Ad spend still goes directly to Meta, because that was never our money.
On-time setup
Setup completes and campaigns go live within 7 business days, counted from when your account access and materials reach us in full.
If we miss: 5% off per week of delay on our side, capped at 15%. If what is holding things up is access or material from you, the timeline shifts with no compensation.
Tracking validated before ads run
Meta Pixel, Conversion API, and every conversion event must pass test events first. Not one rupiah of ad spend goes out before tracking is proven to work.
If we miss: If ads ever run without live tracking through our fault, that month is managed with no fee, and the wasted ad spend is credited against the next month's fee, up to the value of one month of management fee.
Reporting every two weeks
Every two weeks you get a PDF report: how many people saw it, how many got in touch, and what each one who got in touch cost.
If we miss: If a report is more than 3 business days late with no notice, that month's management fee is cut by 25%.
Stop anytime, the account stays yours
No lock-in contract. Stop anytime with 14 days' notice, no penalty.
If we miss: The ad account, pixel, campaign history, and every audience built along the way stay in your name. We hand them over in full within 7 business days, no conditions and no charge.
Five guarantees. Written into your contract, not just onto this page.
Working terms for website packages
For website packages, the deadline for your materials, the discount if we run late, and how much of the deposit comes back if you stop are written on one page. Booking engines and custom software have their own payment and refund terms on their pages.
Still unclear on something?
Ask about any part of it. We will answer in the same plain language you just read.
See Meta Ads packages