On time — what it means?

Your launch date is written into the contract, not just mentioned in a chat. If we miss it: For every week we are late, the price drops 5 percent, up to a maximum of 15 percent. If your photos or details arrive late, the deadline moves with them. We cannot lay out a room page before the room photos exist.

Technical performance — what it means?

Your website has to load fast on a phone, not just look good on our laptop. If we miss it: We keep optimising until it hits the score, at no extra cost. This matters because a guest who waits more than 3 seconds usually closes the page before ever seeing your rates.

Design satisfaction — what it means?

You will never be forced to accept a look you do not like. If we miss it: If you still are not happy after every revision, we redraw the design from scratch. Free. You also see 3 design options up front, before we start building, so a serious mismatch surfaces in week one rather than at the end.

Enquiries arriving — what it means?

Your website has to actually bring you people who get in touch, not just sit there looking smart. If we miss it: We keep fixing and optimising, free, until one arrives. This is the guarantee other agencies rarely give, because the outcome is not entirely in our hands. We give it anyway, because a website that brings nobody has not finished its job.

Guarantees

Five promises, with the jargon removed

Every website package comes with five guarantees written into your contract. This page explains what each one actually means, in everyday words.

On time

What it means: Your launch date is written into the contract, not just mentioned in a chat.
For example: The contract says 14 working days. On the 14th working day, other people can open your website.
If we miss it: For every week we are late, the price drops 5 percent, up to a maximum of 15 percent.
How to claim: Nothing to claim. We apply the discount ourselves on the final invoice.

Worth knowing

If your photos or details arrive late, the deadline moves with them. We cannot lay out a room page before the room photos exist.

Technical performance

What it means: Your website has to load fast on a phone, not just look good on our laptop.
For example: Google has a free speed test called PageSpeed Insights, scored 0 to 100. We hand your site over at 90 or above on mobile.
If we miss it: We keep optimising until it hits the score, at no extra cost.
How to claim: We show you the score at handover. You can also check it yourself any time at pagespeed.web.dev by pasting in your address.

Worth knowing

This matters because a guest who waits more than 3 seconds usually closes the page before ever seeing your rates.

Brand SEO

What it means: When someone types your business name into Google, the first result should be your own website, not your Airbnb listing or your Instagram.
For example: A guest hears your villa's name from a friend and searches for it. Within 60 days of launch, the first thing they see is your website.
If we miss it: You get 3 months of SEO work from us, free.
How to claim: Search your business name on Google, screenshot it, send it to us on WhatsApp.

Worth knowing

What is guaranteed is your own business name, not generic phrases like “cheap villa ubud”. Generic phrases are contested by hundreds of businesses and need separate, paid SEO work. Anyone promising those free within 60 days is selling something they cannot deliver.

Design satisfaction

What it means: You will never be forced to accept a look you do not like.
For example: Small changes like swapping a photo, changing a button colour, or fixing a sentence: unlimited, within reason. Big changes like restructuring a page: according to your package's allowance.
If we miss it: If you still are not happy after every revision, we redraw the design from scratch. Free.
How to claim: Just say so on WhatsApp and name the part that bothers you. No forms, no ticket numbers.

Worth knowing

You also see 3 design options up front, before we start building, so a serious mismatch surfaces in week one rather than at the end.

Enquiries arriving

What it means: Your website has to actually bring you people who get in touch, not just sit there looking smart.
For example: Within 60 days of launch, at least one prospective guest taps the WhatsApp button on your site and sends a message.
If we miss it: We keep fixing and optimising, free, until one arrives.
How to claim: If 60 days pass with none at all, tell us. Your WhatsApp history is evidence enough.

Worth knowing

This is the guarantee other agencies rarely give, because the outcome is not entirely in our hands. We give it anyway, because a website that brings nobody has not finished its job.

All of this is in your contract

These five are not verbal promises. Each one is written into the contract you sign, with its figures and deadlines. Ask for the draft before you transfer anything, and read this section first.

Still unclear on something?

Ask about any part of it. We will answer in the same plain language you just read.