On time — what it means?

Your launch date is written into the contract, not just mentioned in a chat. If we miss it: For every week we are late, the price drops 5 percent, up to a maximum of 15 percent. If your photos or details arrive late, the deadline moves with them. We cannot lay out a room page before the room photos exist.

Technical performance — what it means?

Your website has to load fast on a phone, not just look good on our laptop. If we miss it: We fix it free, up to 2 rounds within 30 days. If the score drops because of a video or plugin you installed yourself after handover, that sits outside the guarantee. This matters because a guest who waits more than 3 seconds usually closes the page before ever seeing your rates.

Brand SEO — what it means?

When someone types your business name into Google, the first result should be your own website, not your Airbnb listing or your Instagram. If we miss it: You get 3 months of SEO work from us, free. What is guaranteed is your own business name, not generic phrases like “cheap villa ubud”. Generic phrases are contested by hundreds of businesses and need separate, paid SEO work. Anyone promising those free within 60 days is selling something they cannot deliver.

Matches the approved brief — what it means?

What we build has to match the brief and design direction you approved up front, not our own interpretation of it. If we miss it: If what we deliver departs from the approved brief, we redraw it from scratch once, free, as long as development has not started. You see 3 design options up front, before we start building, and the brief is written down so either side can check it. We use the brief rather than the word "satisfied" because taste can shift mid-project while a brief can be re-read. Changing your mind is still fine, it just uses a revision round.

Enquiries arriving — what it means?

Your website has to actually bring you people who get in touch, not just sit there looking smart. If we miss it: We fix and optimize for free for another 60 days. This is the guarantee other agencies rarely give, because the outcome is not entirely in our hands. We give it anyway, because a website that brings nobody has not finished its job.

All guaranteesVilla Web Packages

Five written guarantees on your website build

How many guests actually book depends on your rates, your photos, and your service. The five below are on us, and each one names the figure you receive if we miss.

What it means: Your launch date is written into the contract, not just mentioned in a chat.
For example: The contract says 14 working days. On the 14th working day, other people can open your website.
How to claim: Nothing to claim. We apply the discount ourselves on the final invoice.
Worth knowing: If your photos or details arrive late, the deadline moves with them. We cannot lay out a room page before the room photos exist.

What it means: Your website has to load fast on a phone, not just look good on our laptop.
For example: Google has a free speed test called PageSpeed Insights, scored 0 to 100. We hand your site over at 90 or above on mobile.
How to claim: We show you the score at handover. You can also check it yourself any time at pagespeed.web.dev by pasting in your address.
Worth knowing: This matters because a guest who waits more than 3 seconds usually closes the page before ever seeing your rates.

What it means: When someone types your business name into Google, the first result should be your own website, not your Airbnb listing or your Instagram.
For example: A guest hears your villa's name from a friend and searches for it. Within 60 days of launch, the first thing they see is your website.
How to claim: Search your business name on Google, screenshot it, send it to us on WhatsApp.
Worth knowing: What is guaranteed is your own business name, not generic phrases like “cheap villa ubud”. Generic phrases are contested by hundreds of businesses and need separate, paid SEO work. Anyone promising those free within 60 days is selling something they cannot deliver.

What it means: What we build has to match the brief and design direction you approved up front, not our own interpretation of it.
For example: The brief and design direction are agreed in writing before we start. Small changes like swapping a photo, changing a button colour, or fixing a sentence: unlimited, within reason. Big changes like restructuring a page: according to your package's revision allowance.
How to claim: Just say so on WhatsApp and name the part that does not match the brief. No forms, no ticket numbers.
Worth knowing: You see 3 design options up front, before we start building, and the brief is written down so either side can check it. We use the brief rather than the word "satisfied" because taste can shift mid-project while a brief can be re-read. Changing your mind is still fine, it just uses a revision round.

What it means: Your website has to actually bring you people who get in touch, not just sit there looking smart.
For example: Within 60 days of launch, at least one prospective guest taps the WhatsApp button on your site and sends a message.
How to claim: If 60 days pass with none at all, tell us. Your WhatsApp history is evidence enough.
Worth knowing: This is the guarantee other agencies rarely give, because the outcome is not entirely in our hands. We give it anyway, because a website that brings nobody has not finished its job.

The numbers, package by package

All five guarantees apply to every package. Only the figures change, because deadlines and revision rounds genuinely differ. These are the ones in your package.

Pick your package

Landing Page · Starter

IDR 2M

Deadline in the contract: 5-7 working days
Design revisions: 2 rounds before launch
Care after launch: Care Lite

Landing Page · Professional

IDR 3.5M

Deadline in the contract: 5-7 working days
Design revisions: 3 rounds before launch
Care after launch: Care Lite

Landing Page · Business

IDR 6M

Deadline in the contract: 7-10 working days
Design revisions: 5 rounds before launch
Care after launch: Care Lite

Website Bisnis · Esensial

IDR 8M

Deadline in the contract: 7-10 working days
Design revisions: Per the Revision Policy
Care after launch: Care Standard

Website Bisnis · Plus

IDR 13M

Deadline in the contract: 10-14 working days
Design revisions: Per the Revision Policy
Care after launch: Care Standard

Web Booking Engine

IDR 75M

Deadline in the contract: 21-30 days
Design revisions: Per the Revision Policy
Care after launch: Care Booking

Identical in every package, no exceptions

Google PageSpeed mobile 90 or higher, with Core Web Vitals green at handover. Miss it and we optimize free, up to 2 rounds within 30 days.
Your business name on page 1 of Google within 60 days of launch. Miss it and you get 3 months of free SEO optimization.
At least 3 genuine inquiries through WhatsApp or the website form within 60 days of launch. If it falls short, we rework the content and on-page SEO strategy free for another 60 days.
Free minor revisions, up to 5 requests in the first 30 days after launch.
100% of the deposit back if you cancel within the first 7 days, before design approval.

Care is not part of the guarantee and is not compulsory. It is listed here so you know the cost after the first month.

The terms that are the same across every service

Your content deadline, the penalty if we run late, and how much of the deposit comes back if you stop midway. Identical across every package, so they live on one page.

Read the working terms

Still unclear on something?

Ask about any part of it. We will answer in the same plain language you just read.

See Villa Web Packages packages

Five written guarantees on your website build

01On timeFor every week we are late, the price drops 5 percent, up to a maximum of 15 percent.

02Technical performanceWe fix it free, up to 2 rounds within 30 days. If the score drops because of a video or plugin you installed yourself after handover, that sits outside the guarantee.

03Brand SEOYou get 3 months of SEO work from us, free.

04Matches the approved briefIf what we deliver departs from the approved brief, we redraw it from scratch once, free, as long as development has not started.

05Enquiries arrivingWe fix and optimize for free for another 60 days.

The numbers, package by package

Landing Page · Starter

Landing Page · Professional

Landing Page · Business

Website Bisnis · Esensial

Website Bisnis · Plus

Web Booking Engine

Identical in every package, no exceptions

The terms that are the same across every service

Still unclear on something?

Five written guarantees on your website build

01On timeFor every week we are late, the price drops 5 percent, up to a maximum of 15 percent.

02Technical performanceWe fix it free, up to 2 rounds within 30 days. If the score drops because of a video or plugin you installed yourself after handover, that sits outside the guarantee.

03Brand SEOYou get 3 months of SEO work from us, free.

04Matches the approved briefIf what we deliver departs from the approved brief, we redraw it from scratch once, free, as long as development has not started.

05Enquiries arrivingWe fix and optimize for free for another 60 days.

The numbers, package by package

Landing Page · Starter

Landing Page · Professional

Landing Page · Business

Website Bisnis · Esensial

Website Bisnis · Plus

Web Booking Engine

Identical in every package, no exceptions

The terms that are the same across every service

Still unclear on something?