Question 1

60 days of free fixes, backed by your final instalment: what it means?

Accepted Answer

Three things are guaranteed: the booking engine is live, the channels are in sync, and payments land in your account. If we miss it: For 60 days after go-live we fix it at no cost. If the system still does not work on day 60, the final 20% instalment is refunded, less any late-delivery discount already given, paid out within 14 working days. The first two instalments pay for work that is finished and stays yours: the website, the accounts, the configuration and the connected channels. The final instalment is paid at go-live, so that is what comes back if the system does not work, less any late-delivery discount already given.

Question 2

Live on the date, or the setup fee drops 5% a week, capped at 15%: what it means?

Accepted Answer

The date your booking engine starts taking orders is written into the contract, not said in a chat. If we miss it: For every week we run late, 5 percent comes off the setup fee, capped at 15 percent. If your photos, rates or OTA account access are what run late, the date moves with them. The same applies while merchant activation from DOKU or Xendit, an onboarding slot from STAAH or Cloudbeds, or connection approval from an OTA is still pending: other companies make those calls, not us.

Question 3

A clash caused by us: equivalent replacement, capped at 1 night, 3 rooms: what it means?

Accepted Answer

We connect the channels in your plan, then test them with a real booking before handover. If we miss it: Rooms oversold through a sync error on our side: we find the equivalent replacement and handle the guest conversation, at no service fee. We cover the price difference up to one night per room, for at most 3 rooms per incident. This cover runs for 60 days after go-live, then for as long as management is active; if you subscribe to Jaga alone, Jaga's cover applies. A clash from a booking entered manually outside the system, or from a channel you run yourself, is outside this cover.

Question 4

The website carries a 30-day bug-fix guarantee: what it means?

Accepted Answer

The website built alongside the booking engine carries a 30-day bug-fix guarantee. If we miss it: A bug we introduced, we fix until it is gone. You pay nothing for it. A new feature is not a bug. It is quoted separately, and we name the price before starting.

Question 5

Tool, domain and gateway accounts in your name: what it means?

Accepted Answer

STAAH, the domain and the payment gateway are registered to your name and your email, not ours. If we miss it: If any account turns out not to be in your name at handover, we move it at no cost. The STAAH subscription and the gateway fees are billed to you by the vendor directly, not through our invoice.

Eight guarantees on your booking engine

Working terms for website packages

Still unclear on something?

Eight guarantees on your booking engine

0160 days of free fixes, backed by your final instalmentFor 60 days after go-live we fix it at no cost. If the system still does not work on day 60, the final 20% instalment is refunded, less any late-delivery discount already given, paid out within 14 working days.

02Live on the date, or the setup fee drops 5% a week, capped at 15%For every week we run late, 5 percent comes off the setup fee, capped at 15 percent.

04The website carries a 30-day bug-fix guaranteeA bug we introduced, we fix until it is gone. You pay nothing for it.

05Tool, domain and gateway accounts in your nameIf any account turns out not to be in your name at handover, we move it at no cost.

06Jalur Cepat on its date, or the fee comes backDay 12 missed through our fault: the Jalur Cepat fee comes back in full, paid out within 14 working days. The usual late discount still applies from day 21.

07A rate below your floor from our own error: the difference comes off, capped at 1 month's feeA reservation that lands below your floor through our input error: we take the difference off your management invoice, up to one month's management fee.

Working terms for website packages

Still unclear on something?