All guaranteesVilla Booking Engine
Five guarantees on your booking engine
What we do not guarantee: that your bookings go up. That is decided by rates, photos, reviews and season, and anyone guaranteeing it is selling a fantasy. What is guaranteed is that the system works, and that when we get it wrong, we are the ones who put it right.
- What it means
- Three things are guaranteed: the booking engine is live, the channels are in sync, and payments land in your account.
- For example
- Day 25 after go-live, your calendar still is not closing automatically on Booking.com. You ask for the money back, and we send it.
- How to claim
- One WhatsApp message inside those 30 days. We check it together, and if it genuinely does not work, we transfer without you chasing us.
- Worth knowing
- The website portion is not included. That website stays yours, stays online and stays usable even if the booking engine is cancelled, so refunding it would hand you both.
- What it means
- The date your booking engine starts taking orders is written into the contract, not said in a chat.
- For example
- The contract says 14 working days. On that last working day, a guest can book and pay on your website.
- How to claim
- Nothing to claim. We calculate the discount ourselves on the final invoice.
- Worth knowing
- If your photos, rates or OTA account access are what run late, the date moves with them. Calendars cannot be connected without access to the accounts.
- What it means
- We connect Airbnb, Booking.com, Agoda and Traveloka, then test them with a real booking before handover.
- For example
- We book one night through your website. That date closes across every channel, and we show you it happening.
- How to claim
- Call or message any time, outside office hours included. A clash cannot wait until Monday.
- Worth knowing
- A clash from a booking entered manually outside the system, or from a channel you run yourself, is outside this cover.
- What it means
- The website built alongside the booking engine carries the same warranty as our website packages.
- For example
- A button that does nothing, or a broken page in the first 30 days, and we fix it at no cost.
- How to claim
- Report it on WhatsApp. Anything that makes the site unusable is handled the same day.
- Worth knowing
- A new feature is not a bug. That goes into a Care Plan or is quoted separately, and we name the price before starting.
- What it means
- Beds24, the domain and the payment gateway are registered to your name and your email, not ours.
- For example
- You stop working with us today. Your website and booking engine still run tomorrow.
- How to claim
- Ask for the account list any time. We send it within one working day.
- Worth knowing
- The Beds24 subscription and the gateway fees are billed to you by the vendor directly, openly, with no markup from us.
The terms that are the same across every service
Your content deadline, the penalty if we run late, and how much of the deposit comes back if you stop midway. Identical across every package, so they live on one page.
Still unclear on something?
Ask about any part of it. We will answer in the same plain language you just read.
See Villa Booking Engine packages