Five written guarantees on every content order

1. 01

   On time

   Scripts in 2 working days (pack: 5) from a complete brief, edits in 3 working days (pack: 7) from complete footage, production in 10 or 14 working days from the end of the shoot. Late on our side: one extra of what you ordered per week at no cost, capped at 3; late because your brief, footage or feedback has not arrived, the schedule moves with no compensation.

2. 02

   Revisions always honoured

   The revision count is written into every package. We do not refuse a revision inside that quota, and we do not bill extra for it.

3. 03

   Raw files and copyright

   Before payment is complete you get watermarked previews to review and revise. Once the invoice is paid in full, the final and raw files are handed over and copyright in our work transfers to you. Music and stock assets follow their own licences, and we handle model releases.

4. 04

   Upload-ready formats

   Every video ships in a format that uploads straight into Ads Manager, Reels, and TikTok. If a platform rejects it on format, we fix it free.

5. 05

   Payment and subscription terms, stated up front

   Single scripts and edits are paid in full up front; production and packs are 50% at order and 50% before final files, after you have seen a watermarked preview. One revision is one list of notes per video; replacing an approved script or reshooting is not a revision. Cancel before the first script is sent: full deposit back; after that, the deposit comes back less 10% of the package price and the script is yours; less than 2 days before the shoot, less 25% of the package price, script included. Bad weather or a property not ready: the date moves at no charge, as long as you tell us before the session starts. Subscription plans (scripting, editing, or the Always On production plan) carry a 3-month minimum, then cancel any time with 14 days notice; an unused month's allowance carries over.

Five guarantees. In writing. On every order.