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Handbook · Questions & Answers

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Outcome, guarantees, price, timeline and your part. Every figure here matches the pricing pages and the contract.

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Outcome

  • For the guests who already know your villa: returning guests, guests a friend recommended, and people searching your villa's name on Google. Their bookings arrive through WhatsApp or your own booking engine, so no 15-22% OTA commission comes off them, and we take no commission per booking either. Your Airbnb and Booking.com listings keep running as they are: the website adds a channel, it does not replace one. To give guests a reason to use it, offer something extra such as an airport pickup or a late check-out rather than a lower price than the OTA, because Booking.com and Agoda contracts usually carry a rate parity clause.

  • No, and we will not promise either. Bookings depend on your rates, reviews, photos and how quickly you answer a chat, and the ranking for a general keyword is decided by Google alone. What we guarantee is the part a website controls: at least 3 inquiries in 60 days, your business name on page 1 of Google when it is searched, and a mobile PageSpeed score of 90 or higher at handover. If one of them misses, we run improvement rounds, as many as the contract states.

  • The earliest visitors come from the links you put up yourself: your Instagram bio, Google Business profile and WhatsApp Business. Google search takes longer to get to know a new page, so do not judge it by the first week. On day 30 we send a one-page summary of how many visitors came and from where. If the pace is short, the first improvement round may start then, without waiting for day 60. If you need visitors within days, the route is Meta or Google ads, not waiting on SEO.

Guarantees and risk

  • For website packages: on time, or 5% off the final payment per week late, capped at 15%. A mobile PageSpeed score of 90 or higher at handover, or free optimisation, up to 2 rounds within 30 days. A result that matches the approved brief, or one redraw from scratch. Your business name on page 1 of Google within 60 days, or one free SEO round a month, up to 3 rounds. At least 3 inquiries in 60 days, or 1 to 3 improvement rounds depending on the package. Website Bisnis only: if by day 60 no inquiry has come from a Google search visitor, one free SEO round a month, up to 6 rounds counting the Brand SEO rounds. The full conditions are on the Guarantees page, and the booking engine has a list of its own.

  • Refunds follow the stage of the project, not a count of days. Before we send the first design, 100% of the deposit comes back. After the first design and before staging, 50%. Once on staging, 25%. If we cannot finish, or run more than 3 weeks past the contract date on our side, you may stop and get the whole deposit back. Refunds are transferred within 7 working days. A booking engine is paid in instalments, and its refund rules are written on its own page.

  • The domain is in your name from day one. The code, designs and content are yours once paid in full. Hosting runs in our account and is paid through the annual fee. If you want to move to your own account or to another vendor, we move it at no cost: repository access, handover documentation and one 30-minute transition call. The hosting part of the annual fee stops once you move, and no piece of the code is held back. Unlike an OTA listing, nobody else can take this asset away.

  • A two-person core team. Weida handles the client side: consultation, quotes, and communication while the project runs. Wijaya handles engineering and operations: the build, the integrations, and maintenance after launch. There is no sales layer in between, so whoever replies on WhatsApp knows what is inside your project. The honest trade-off: we take on a limited number of projects at a time so a queue never pushes your launch date.

  • 13 website projects delivered. Every project's deadline is written into the contract, and if we miss it, a late-delivery discount applies automatically to your final invoice. You can check the client names and the results yourself on the Portfolio and Case Studies pages, rather than a wall of logos with no story attached.

Price and payment

  • Prices are published on the page, not withheld until you fill in a form. Landing Page from IDR 3,500,000 and Business Website IDR 10,000,000 to IDR 30,000,000. The booking engine has its own page because the price depends on the property type: villas from IDR 35,000,000 setup, hotels from IDR 51,000,000, website included. Monthly services like the Care Plan and the SEO retainer have their own price lists. Anything outside the packages goes through the Custom Software track, with a written estimate after a consultation.

  • Because more of the risk is ours and written into the contract. The package price already covers the page copy we write from your details, a domain in your name, a launch date with a discount if we are late, at least 3 inquiries in 60 days or improvement rounds, and 30 days of bug fixes plus 5 small requests after launch. Before comparing, ask any vendor three things: whose name the domain is in, who fixes it when something breaks after launch, and what year two costs. If one page is enough for you, a Landing Page starts at IDR 3,500,000, and that is what we recommend.

  • No, and the line that most often surprises people elsewhere is the one we write out in full: the annual fee. The first year is included in the package price. From year two there is one fixed annual fee for hosting, domain, SSL, uptime monitoring, security updates and backups: IDR 1.5M a year for a landing page, IDR 6M for a Business Website with Care Lite inside it. From year three the fee is adjusted once a year, by 6% to 10% following Bali inflation and the Bali minimum wage, with the new figure sent 60 days before it is due. Tool subscriptions such as Beds24, STAAH, or a payment gateway are billed by the vendor straight to your card, so they never pass through us and we add nothing to them.

  • The schedule is set by the product, not by negotiation. Website packages: 50% at contract and 50% once you approve the final version on staging, before the site moves to your main domain. Booking engines take three instalments: 50% at contract, 30% when staging passes testing, and 20% at go-live. Care Plans are billed monthly, or annually at a lower price. SEO retainers are billed monthly with the minimum term written on their pages, and Custom Software per milestone. Payment is by bank transfer to PT Dewata Artificial Intelligence's account, and credit cards work too, with no surcharge. Prices shown are final, with no VAT or admin fee added, and clients that are legal entities may withhold PPh 23.

  • Yes, and for many businesses it is the most sensible route. While the website is still being built, moving up a tier means paying the difference. If your Landing Page is already live, move up to Website Bisnis within 90 days of launch and what you paid for the Landing Page comes off the new price, up to 25% of that price. A Care Plan can move up or down a tier, from the next month.

  • What flexes is scope, not the package price. If your budget sits below the tier you had in mind, we usually suggest starting one tier smaller and moving up once the site earns, rather than quietly hollowing out a bigger package until the quality drops. If your requirement really does sit outside every package, the Custom Software track is quoted per project after a consultation.

  • One, and the figure is written down: pay 12 months of Care Plan upfront and save at least 25% against paying monthly. If you stop partway, the months not yet used become credit valid for 12 months, and if the service stops because of us, those months are refunded. Beyond that we do not run seasonal discounts on website packages, because a price that moves up and down only punishes the client who bought first.

  • No. The initial consultation is free. On the Custom Software track, the 30-minute consultation and the written estimate within 2 working days are free as well. You only pay once the estimate is approved and the first invoice is issued.

Timeline and process

  • The number is written on every package, in working days from complete materials. Landing Page is 7 working days across all three tiers. Website Bisnis is 10 working days for Esensial and Konten, 14 for Plus. A villa booking engine is 14 working days and a hotel one 21, website included. Days a draft waits for your answer do not count, and late materials move the date by the days of delay. If we are the ones who are late, 5% comes off per week, capped at 15%.

  • Yes, as a paid choice. Rush Delivery cuts the website schedule in half: Landing Page in 4 working days, Website Bisnis Esensial and Konten in 5, Plus in 7. The fee is 30% of the package price, paid with the deposit and refunded in full if we miss that date. The booking engine has Jalur Cepat, IDR 4M for a villa and IDR 7M for a hotel: the first booking can come in on working day 7 or 12, while the website keeps its standard schedule. Activation by third parties, such as the payment gateway, sits outside that schedule. There is only one fast slot a month across every service, so ask in your first message.

  • Four steps. An initial consultation to map the goal and the constraints. Planning and design: wireframes, timeline, and written pricing before a single line of code. Development with regular updates and feedback sessions. Then launch, followed by 30 days of bug fixes. Each stage has an approval point, so nothing moves to the next stage until you have signed off on the current one.

  • WhatsApp for day-to-day communication, plus scheduled video calls to review progress at each approval point. We send a staging link as soon as there is something to look at, so you judge a live clickable version rather than a screenshot. We are a small team, so whoever replies to your message is the person doing the work.

Your part

  • About 2 hours from the form to launch, in three things. Fill in the brief form, 30 minutes: a link to your photo folder, your logo and your business details. A 30-minute brief by phone, WhatsApp, Google Meet or Zoom. Then review and approve each stage, about 1 hour in total: you point at what is off, we make the change. Page copy, design, domain, hosting, SSL, Google Analytics and submitting the site to Google are ours. After launch there is one condition of the inquiry guarantee: put the site link in your Instagram bio, Google Business profile and WhatsApp Business within 7 days.

  • No. We write the page copy from your form, plus your Google profile, Instagram or any listing you already have, and you just correct what is off. That is included in the package price. For photos, we start from the best ones you already have so the site can still go live, and if you want new ones, a photo shoot is sold separately. We register the domain with you as its owner from day one.

  • Revisions fall into 3 categories. Small revisions (changing text, photos, links, or element colours without changing the layout) are sent together in one list, up to 5 batches: across the whole project on a Landing Page, per stage on a Business Website. A major revision uses one round: landing pages get 2 to 5 rounds for the whole project depending on tier, business websites and the website bundled with a booking engine get 3 rounds at each stage. Adding pages or features is priced separately. The full per-package numbers are on the Revision Policy page.

  • Send a WhatsApp message directly, or answer 5 short questions on the Free Consultation page: your business type, its size, your current website, the outcome you want, and when you want to start. We reply with a package recommendation and its price, and if a cheaper package is already enough, that's what we say. If you want to see how your current site is doing first, there's a free audit tool on the Audit page.

After launch

  • Yes. Every website package includes a 30-day bug-fix guarantee after launch: if something breaks because of us, we fix it at no charge, plus 5 small requests within those 30 days. After that, basic upkeep runs through the annual fee: backups, security updates and bug fixes, and on a Business Website Care Lite as well. A bigger change allowance is on a Care Plan, from IDR 450K a month, and that is optional.

  • Basic upkeep is not bought separately: the annual fee already covers hosting, SSL, uptime monitoring, security updates and restorable backups, and on a Business Website also Care Lite (3 small change requests a month). Extras are optional. Care Lite at IDR 450K a month for a Landing Page that wants a monthly change allowance. Care Standard at IDR 850K a month for a Business Website: 10 requests a month, daily backups, library updates twice a month, and a monthly Search Console and page speed report.

  • It depends on your Care Plan tier. If something breaks we start fixing within 72 working hours on Care Lite and 48 working hours on Care Standard, counted on working days, Monday to Saturday. Those numbers are how fast we reply and start work, not how fast it is finished. We give you the completion estimate in the first reply.

  • It depends on whether you are on a Care Plan. With one, we follow up the monitoring alerts, start work inside the written response window for your tier, then restore from a backup. Without one, the site stays online and platform security updates keep running through the annual fee, but restorable backups are not included. We can still help as separate work with a written estimate. That is the most honest reason Care Plan exists, and equally the reason it stays optional.

  • Yes, with no minimum term and no penalty. Within the first 30 days, stop and get a full refund: the month paid on monthly billing, the whole annual payment on yearly billing. After that, monthly billing can stop any time and service runs to the end of the month already paid. On yearly billing, the months not yet used become credit valid for 12 months on any of our services. The yearly price stays fixed in years one and two; from year three it rises 6% to 10%, with 60 days' notice, and you may stop before it applies. If the service stops because of us, the unused months are refunded. A tier change takes effect from the next month.

About us

  • Dewata Tech is a Bali-based web studio built around one outcome: local businesses taking bookings directly, without a middleman clipping the margin. We started in November 2025 and are run by two Balinese brothers. Property is our main specialisation: villa owners, villa management companies, boutique hotels, and property agencies. Alongside that we build websites for travel and tour operators, cafes and restaurants, and companies outside hospitality.

  • Bali, Indonesia. We work in the WITA timezone, so if you are in Bali our working hours are exactly yours. Clients outside Bali and outside Indonesia are served remotely over WhatsApp and video calls, with documents and reports in English or Indonesian.

  • Bali property first: private villa owners, villa management companies, boutique hotels, guesthouses, kost and property agencies. Three other groups have package pages of their own: travel and tour operators, cafes and restaurants, and companies outside hospitality such as contractors, suppliers, logistics firms, clinics and professional services, on the same website packages at the same prices. Genuinely bespoke systems go through the Custom Software track. If your business is not on that list, ask first: we would rather turn work down than take on something outside what we do well.

  • Four groups. Build: landing pages, business websites, and booking engines for villas and hotels, plus custom software through a consultation first. Traffic: Meta Ads, Google Ads, TikTok Ads, SEO, SEO articles, and Google Business Profile. Creative: villa photography, video editing, and production. After launch: Care Plan, OTA listing optimisation, and business email. Package prices are published on the Pricing pages, so you can do the maths before you contact us.

  • Native mobile apps for the App Store or Play Store. What we build is a website that is fast and comfortable on a phone, because that is where guests and buyers open your link. We also do not run ads to a site that is not ready for the traffic, and we do not accept deadlines that would force us to cut QA. If what you need really is outside our menu, we say so in the first conversation so you do not lose time, and if a published package is enough, that is what we recommend first.

Technical and data

  • Custom, but not from zero every time. We run two technology paths, both designed around your brand: Astro for content-heavy sites that need to load as fast as possible, and Next.js for anything with interactive parts like calculators, multi-step forms, or dashboards. For new projects we don't use WordPress and don't sell marketplace themes with the logo swapped out. During the consultation we tell you which path makes sense for your goal and budget, including when the answer is a cheaper package.

  • Next.js or Astro, with React and TypeScript. On Website Bisnis Konten and Plus, the blog runs on Sanity CMS so you can publish articles yourself; on other packages we handle content changes. Fast hosting with HTTPS and DDoS protection. Website packages don't run their own database. Integrations we install: booking engine for villa and hotel (Beds24 for villa, STAAH or Cloudbeds for hotel), the payment gateway inside it, and WhatsApp for the conversation channel.

  • The standard set on every build: HTTPS with an SSL certificate, DDoS protection, input sanitisation, and CSRF and XSS protection. Access to production accounts is limited to whoever is working on your project. Once paid in full, repository and domain access are in your hands. Restorable backups come with a Care Plan, not with the annual fee.

  • We install a cookie consent banner with Google Consent Mode v2, so analytics and ad tags only fire once a visitor agrees, and a privacy policy page on every build. This also helps if many of your guests are from Europe and Australia. Full compliance with UU PDP and GDPR, including responding to visitor data requests, stays your responsibility as the data owner (data controller); we set up the infrastructure, not the legal compliance itself.

  • Not as a service on sale yet. A website AI chatbot is in preparation and opens only once its system and usage limits are ready. We do not sell custom AI projects as a regular service; a specific need starts with a custom software consultation.

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