Question 1

What is Dewata Tech?

Accepted Answer

Dewata Tech is a Bali-based digital agency specializing in software development, web design, and AI integration. We help businesses of all sizes transform their digital presence with modern, scalable solutions.

Question 2

Where is Dewata Tech based?

Accepted Answer

We're based in Bali, Indonesia, but we serve clients globally. Our team works remotely with clients across Asia, Europe, Australia, and the Americas, ensuring seamless communication regardless of timezone.

Question 3

What industries do you serve?

Accepted Answer

We work across diverse industries including tourism & hospitality, e-commerce, healthcare, education, fintech, real estate, and F&B. Our solutions are tailored to each industry's unique requirements and challenges.

Question 4

How experienced is your team?

Accepted Answer

Our team has successfully delivered 14+ projects for clients ranging from startups to established enterprises, with a 100% on-time delivery rate and 98% client satisfaction. We specialize in web development, software engineering, and AI integration.

Question 5

What services does Dewata Tech offer?

Accepted Answer

We offer three core services: Software Development (web & mobile apps, APIs, cloud solutions), Web Development (responsive websites, e-commerce, CMS), and AI Integration (chatbots, analytics, automation, ML models). Each service is tailored to your specific business needs.

Question 6

Do you build custom solutions or use templates?

Accepted Answer

We primarily build custom solutions tailored to your brand and requirements. However, for budget-conscious projects, we also offer premium template-based solutions that we customize extensively. During consultation, we'll recommend the best approach for your goals and budget.

Question 7

Can you develop mobile applications?

Accepted Answer

Yes! We build cross-platform mobile apps using React Native and Flutter, as well as native apps for iOS and Android. Our mobile solutions include offline support, push notifications, and seamless integration with your existing backend systems.

Question 8

Do you offer AI integration services?

Accepted Answer

Absolutely. We specialize in integrating AI capabilities into existing and new applications, including custom chatbots, intelligent document processing, predictive analytics, recommendation engines, and workflow automation powered by the latest AI models.

Question 9

How does your pricing work?

Accepted Answer

We offer both project-based fixed pricing and flexible retainer packages. Simple websites start from IDR 3 million, while custom applications are scoped individually. We provide transparent quotes after understanding your requirements during a free consultation.

Question 10

What are your payment terms?

Accepted Answer

We typically work with a 50% upfront deposit and 50% upon project completion. For larger projects, we offer milestone-based payments (e.g., 40/30/30) so you pay as we deliver. We accept bank transfer, PayPal, and Wise.

Question 11

Are there any hidden costs?

Accepted Answer

No hidden costs, ever. Our proposals clearly outline everything included. Third-party costs like domain registration, hosting, and premium API subscriptions are listed separately so you know exactly what you're paying for before we start.

Question 12

What if I need custom pricing?

Accepted Answer

We're flexible! Contact us for a free consultation and we'll tailor a package to fit your needs and budget. No project is too small or too large.

Question 13

Do you offer discounts for long-term projects?

Accepted Answer

Yes, we offer special discounts for monthly retainer contracts and long-term projects. The longer the collaboration, the greater the savings.

Question 14

What payment schedule options are available?

Accepted Answer

Beyond the 50/50 model, we also offer monthly payments for retainer packages, milestone-based payments for large projects, and flexible installments that can be adjusted to your business cashflow.

Question 15

Can I upgrade or downgrade my plan?

Accepted Answer

Absolutely. You can change your plan at any time. If your needs grow or shrink, we'll adjust the scope and pricing proportionally without penalties.

Question 16

What is your development process?

Accepted Answer

We follow an agile methodology: Discovery & Planning, Design & Prototyping, Development, Testing & QA, Deployment, and Ongoing Support. You'll have regular check-ins and demos throughout the process.

Question 17

How long does a typical project take?

Accepted Answer

Project timelines vary based on complexity. A simple website takes 2-3 weeks, a multi-page web application 4-8 weeks, and enterprise solutions 3-6 months. We'll provide a detailed timeline during our free consultation.

Question 18

How do you handle communication during a project?

Accepted Answer

We use WhatsApp for quick updates and day-to-day communication, plus weekly video calls for progress reviews. You'll also get access to a project dashboard where you can track milestones, leave feedback, and view deliverables in real time.

Question 19

How many revisions are included?

Accepted Answer

All our packages include at least 2 rounds of design revisions and 1 round of development revisions. Additional revisions are available at a reasonable hourly rate. We find that clear upfront planning keeps revisions minimal.

Question 20

Can you work with our existing tech stack?

Accepted Answer

Absolutely. We're proficient in a wide range of technologies including React, Next.js, Vue.js, Node.js, Python, Go, and more. We can integrate with your existing systems or recommend the best stack for your project.

Question 21

Do you offer ongoing support after launch?

Accepted Answer

Yes! All our plans include post-launch support. We offer maintenance packages for bug fixes, security updates, performance monitoring, and feature additions. Enterprise clients get priority support with SLA guarantees.

Question 22

How do we get started?

Accepted Answer

Simply reach out via WhatsApp or our contact page for a free consultation. We'll discuss your project requirements, timeline, and budget, then provide a detailed proposal with a clear roadmap.

Question 23

How do you handle data security?

Accepted Answer

We implement industry-standard security practices including SSL/TLS encryption, input sanitization, CSRF/XSS protection, and regular backups. All client data is stored on encrypted servers with access restricted to authorized team members only.

Question 24

Are your websites GDPR compliant?

Accepted Answer

Yes, we build all websites with data privacy in mind. This includes cookie consent management, clear privacy policies, user data deletion options, and secure data storage in compliance with applicable regulations.

Question 25

What guarantees do you provide?

Accepted Answer

We provide a 30-day bug-free guarantee after launch. If any bugs we caused are found, we fix them for free. Additionally, we offer a satisfaction guarantee, if you're not happy with the final result, we'll revise until it meets the agreed specifications.

Question 26

How long does a bug fix take?

Accepted Answer

Critical bugs are addressed within 24 hours, standard bugs within 2-3 business days. Clients on maintenance packages get higher priority and tighter SLA commitments for response times.

Question 27

How often does a website need updates?

Accepted Answer

We recommend monthly security updates and quarterly performance reviews. Our maintenance packages include routine updates, uptime monitoring, automated backups, and monthly performance reports.

Frequently Asked Questions

Popular Questions

What is Dewata Tech?

How does your pricing work?

What is your development process?

Still Have Questions?

Frequently Asked Questions

Popular Questions

What is Dewata Tech?

How does your pricing work?

What is your development process?

Still Have Questions?