Four service guarantees written into your contract
AI answers are not always predictable. These four are.
On-time setup
Setup completes within 7-10 working days, counted from receiving your core business data. Late on our side: 5% off per week of delay, capped at 15%. Late because content, access or feedback from you has not arrived: the schedule moves with no compensation.
Answers built on your data
The chatbot is designed to answer from your villa data; anything outside it is passed to the WhatsApp number you choose. If it gives a wrong answer, we fix its rules within one working day of the report. Before launch we test it with questions your data cannot answer. It is not switched on until it passes that test, and the monthly invoice does not start before the chatbot is live.
A monthly report, by the 7th
Every month you receive a performance report: number of conversations, how many left their contact details, and the most common questions, by the 7th at the latest. If it runs past the 7th, the report goes ahead of other work until it is sent.
No lock-in
The source code and the chatbot's answer rules are 100% yours. Monthly with no minimum term: stop any time, service runs to the end of the month already paid, no penalty. Within the first 30 days, stop and that month's fee comes back in full.
Four guarantees. Written. In your contract.
Working terms for website packages
For website packages, the deadline for your materials, the discount if we run late, and how much of the deposit comes back if you stop are written on one page. Booking engines and custom software have their own payment and refund terms on their pages.
Still unclear on something?
Ask about any part of it. We will answer in the same plain language you just read.
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