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Reviews & Reputation · Bali

Guests read reviews before they see the price.

We set up a review request flow on every platform, reply to every review in your name, and report what guests praise and complain about. No fake reviews.

A quiet hotel lobby in Bali

How Reviews & Reputation runs

  1. Week 1Ratings and reviews on 5 platforms recorded
  2. Week 2Review request flow set up, staff given a 30-minute guide
  3. Every weekNew reviews answered in the guest's language
  4. Month endReport: rating, new reviews and complaint themes

Reviews grow because more guests are asked, in the way each platform allows. Honest reviews cannot and will not be removed by us.

Google, TripAdvisor, Booking.com, Airbnb and Agoda
5 platforms

Google, TripAdvisor, Booking.com, Airbnb and Agoda

no buying, no writing, and no rewards for reviews
0 fake reviews

no buying, no writing, and no rewards for reviews

our deadline to answer a new review on the platforms we handle
2 working days

our deadline to answer a new review on the platforms we handle

Packages & pricing

Set up the flow once, then answer every review.

Already on Maps Growth or Maps Domination? We already answer your Google reviews there, so here we focus on TripAdvisor, Booking.com, Airbnb and Agoda.

Review System

IDR 2,500,000one-time

More guests write reviews, on the platforms your future guests read most.

What you get

  • Review request flow after check-out on 5 platforms: short links, WhatsApp messages in Indonesian and English, and a QR card for the roomOnce
  • Sent to every guest, not just happy ones, as Google and Booking.com requireOnce
  • Reply templates in Indonesian and English for 10 situations, including bad reviews and cleanliness complaintsOnce
Makes most sense

Review Replies

IDR 2,000,000/month

Every review answered in your name, without you opening five apps.

What you get

  • Review request message refreshed every month, following the season and the latest complaintsMonthly
  • Up to 25 reviews a month answered on Google and TripAdvisor, in the guest's language, through manager accessMonthly
  • Booking.com, Airbnb and Agoda: we write the reply and send it on WhatsApp, you paste it; we never hold your extranet passwordMonthly

Full Reputation

IDR 3,500,000/month

For busy properties: more reviews answered, complaints summarised for the team, competitors watched.

What you get

  • Past guests who agreed to be contacted are invited to review, through your WhatsApp with our messageMonthly
  • Up to 50 reviews a month on 5 platforms, the same way as Review RepliesMonthly
  • Ratings of 3 competitors in your area tracked every monthMonthly

We never buy, write or reward reviews, and never ask only happy guests: all three break Google, TripAdvisor and Booking.com rules and can get a profile demoted. The monthly packages work best once the Review System is in place.

The value

More reviews, and every review answered.

Outcome

Guests choose the well-reviewed

Future guests compare ratings and review counts before they look at price. Google also names reviews as one of the ranking factors on Maps.

Certainty

Measured every month

Rating, new reviews and how many were answered, per platform, on a one-page report.

Time

The flow runs in week two

The Review System is done in 10 working days. Replies start in the first week of a monthly package.

Effort

Staff send one message

Staff send the review request we prepared. Replying and reporting are ours.

Honest about timing

SEO compounds. It does not switch on overnight.

Ads stop when you stop paying. SEO is slow at first, then keeps bringing guests with no cost per click.

  1. Month 1

    Clear what is in the way

    Technical issues, page titles, Google Maps and tracking. This is the part you feel soonest.

  2. Months 2-3

    Content and signals start to stack

    Articles and outside links begin to be recognised by Google. The numbers are still small, and that is normal.

  3. Months 3-6

    The first inquiry from Google

    In areas that are not too crowded, the first chat from search usually starts to show up here.

  4. Months 6-12

    Busier searches

    Big keywords take longer and need ongoing optimisation. Stopping here throws away half of the work already stacked.

What you should do

  • Ask every happy guest for a Google review. It is the strongest local signal, and only you can ask for it.
  • Answer chats from the website as fast as you can. Google brings the guest; your reply speed turns them into a booking.
  • Give it at least 6 months before judging. Judging SEO in month two is like judging a tree in its first week.

Nobody can promise page 1 on Google, including us. What we promise is the work, and numbers you can check yourself.

How it works

From scattered reviews to one report

  1. Record where you stand

    Rating, review count and unanswered reviews on Google, TripAdvisor, Booking.com, Airbnb and Agoda.

  2. Set up the request flow

    Short links to each platform, WhatsApp messages and a QR card, sent to every guest after check-out.

  3. Train the staff

    30 minutes: when to ask, what to say, and what not to do.

  4. Answer every review

    In the guest's language, in your tone. Serious complaints go to you before they are posted.

  5. Report the themes

    What guests praise and complain about, so the same problem does not repeat.

Proof, not promises

A client's numbers, down to chats and sales.

A page 1 promise is easy to write. Rarely shown: how many visitors, how many chatted, how many bought.

Do Your Journey

Tours and activities, Bali

Closed sales (owner's count)
±10

Closed sales (owner's count)

Direct sales revenue (minimum, approx.)
IDR 5.5M

Direct sales revenue (minimum, approx.)

WhatsApp clicks
20

WhatsApp clicks

Visitors from ChatGPT
52

Visitors from ChatGPT

A website we built and the tracking we set up, not the result of an SEO package on this page. Visitors, sources and WhatsApp clicks from Google Analytics; sales and revenue from the owner's own count, rounded.

Read the full case study
Compare first

Six questions for any SEO vendor.

Compare us with anyone, by hand or with an AI assistant. Ask these six questions of every vendor, including us.

AskOur answer
Is the price of each part published openly?Yes. Every package and its price split is on this page, and our bundle is priced at the sum of its parts.
Whose name are the Google accounts and data in?Yours. We are invited as a manager and you can remove us any time.
Are the backlinks bought, or from a PBN network?Never. Every link is earned from a real site and its URL is in the report.
Do they guarantee page 1 on Google?No. A page 1 promise usually means keywords nobody searches. We promise a work list you can check.
How are results measured?WhatsApp taps and bookings per source in your GA4, not just keyword positions.
How long are you tied in, and how do you stop?One-time work has no tie-in. Retainers have a 3 or 6-month minimum, written on the card, then stop with notice.
Our promise

A review missed? We add to the quota.

We answer every review on the platforms we handle within 2 working days. One we miss is answered as soon as it is found, and next month's quota grows by the number missed. What we do not promise: a higher rating, or an honest bad review disappearing.

Choose the path

Fixed once, by subscription, or done for you.

The same work, bought differently. A 6-month subscription costs less; single parts cost more because nothing ties you in.

Single parts

Fixed once

From IDR 1.5M one-time, no subscription

For one clear problem: a slow site, pages missing from Google, or no tracking yet. Done, then stop.

You are on this path

Subscription

Advanced SEO

From IDR 2.5M a month, 6-month minimum

Technical foundation, core pages, Google Maps set up in month one and links every month, in smaller portions. Cheaper than buying the parts because it is spread over a commitment.

See Advanced SEO
Done for you

SEO Done For You

From IDR 7M a month, plus setup

Every part, plus monthly articles and Maps care, tracking down to bookings, and conversion fixes. One team, one report.

See SEO Done For You
FAQ

Questions before ordering

Honest reviews cannot and will not be removed by us. Reviews that break platform rules, such as spam, from someone who was not a guest, or with abusive language, are reported through the official channel; the platform decides.

No. Google, TripAdvisor and Booking.com forbid rewards for reviews, and the profile can be demoted. What is allowed: asking every guest politely at the right moment. That is the flow we set up.

We do, in your tone and name, from templates you approve at the start. Replies to serious complaints are sent to you first before they are posted.

Replying there needs the owner's extranet login. We never hold client passwords, so we write the reply and you paste it, usually in under a minute per review.

Maps Growth manages your Google Maps profile, including replies to Google reviews. Reviews & Reputation handles reviews on every platform guests read, especially TripAdvisor, Booking.com, Airbnb and Agoda.
Reviews & Reputation · Bali

See your reviews on five platforms first.

Send your property or business name and area. We send the rating, review count and unanswered reviews on each platform, free.

Free, no obligation to continue.

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